Shipping and Return Policies
Shipping
Shipping is Flat Rate at the following rates:
US - $8.95 for first product and $2.00 more for each product up to 10, if ordering more than 10 products, please call for shipping rates.
Canada - $12.95 for first product and $4.00 more for each product up to 10, if ordering more than 10 products, please call for shipping rates.
Overseas - $30 for first product and $15 more for second product, if ordering more than 2 products, please call for shipping rates.
Shipped by USPS within two business days of order.
USPS Priority overnight shipping available for $39.
Note:There is no shipping charge on any of Dr. Bernstein's downloadable products.
Returns
There are different return policies for different products - please refer to the list below:
All Home Lab Tests (excluding A1CNow products) - Satisfaction Guaranteed, call customer service if you are not 100% satisfied and we will fully refund your money (minus the cost of shipping) upon return of the product.
Diabetes Care Products - Defective Returns only - must return the product within 21 days for a full refund (minus the cost of shipping).
A1CNow products - Defective Returns only - must return the product within 21 days for a full refund (minus the cost of shipping).
Dr. Bernstein Products - 100% Satisfaction Guaranteed, call customer service if you are not 100% satisfied and we will fully refund your money upon return of the product (minus the cost of shipping).
Customer Service
Customer Service: 800-798-6972